Frequently Asked Questions
Everything you need to know about our factory-direct home and power tools.
Are the products sold at Direct Tools Factory Outlet brand new?
We carry a mix of New, Factory Blemished, and Factory Reconditioned products. Factory Blemished items are new but may have minor cosmetic imperfections, while Factory Reconditioned items have been professionally restored and tested to meet original specifications.
What is the shipping policy for large home equipment?
Standard ground shipping is available for most items. Larger equipment or bulk orders may ship via freight. Most orders are processed within 1-2 business days, and you will receive a tracking number once your package leaves our warehouse.
Do your tools come with a manufacturer warranty?
Yes, most of our products come with a limited manufacturer warranty. The length and coverage depend on whether the item is New, Blemished, or Reconditioned. Please check the specific product page for detailed warranty information.
What is your return policy?
We offer a 30-day return policy on most items. Products must be returned in their original packaging with all included accessories. Please note that shipping fees are non-refundable unless the return is due to a defect or shipping error.
Can I pick up my online order at a physical store location?
Currently, items purchased on our website are shipped directly to your home or job site. Check our store locator to find a physical Direct Tools Factory Outlet near you for in-person shopping.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal.